Broadlink Wi-Fi is the state of the art wireless technology
covering 120 locations in Kathmandu Valley and around 70 locations outside the valley giving customers
flexibility and mobility through wireless hotspots by Broadlink Network and Communication Pvt. Ltd.
Broadlink with its innovative Wi-Fi Service has come up with various internet packages that will allow
customers to use the internet, the way they want.
2. Which locations are covered by Broadlink Wi-Fi?
Please refer to the following URL for full information
regarding areas covered by Broadlink Wi-Fi. Broadlink Network Coverage
3. What are the different packages to subscribe? What is
limited and unlimited service?
Please visit the following URL for full information regarding
all the internet packages that Broadlink has on offer. Service Plan
4. Is any device required to use Broadlink Wi-Fi?
Your Wi-Fi enabled devices such as laptops; mobile
phones, etc. are the best devices to use Broadlink Wi-Fi. In case of poor signal and unstable connectivity you
will require extra signal boosting devices such as our USB dongle and signal booster kit. The signal booster kit
consists of a Wi-Fi signal booster device and a wireless router.
5. How do I get started?
Please follow these steps below in order to get connected to
Broadlink Wi-Fi
Turn on your wireless enabled device. Make sure you have the wireless enabled.
Click on the wireless icon and check for Broadlink WIFI in the list of SSID shown.
Select Broadlink WIFI and click connect.
Once you connect to Broadlink WIFI, then open up a web browser and you will see Broadlink
User Login Portal that requires you to enter the username and password. *In case of no connection
which happens due to low signal , signal boosters are required ( Please refer to point no. 4)
Please buy our prepaid Internet vouchers from the following outlets http://broadlink.com.np/outlet.php
(Please Refer to the URL for list of outlets near you)
You can also visit our Head office @ Sanepa, Indreni Height to buy our prepaid internet vouchers or
to talk with our sales executives for detailed information.
Once you buy the prepaid internet voucher, follow the instructions given at the reverse side of the
voucher.
Once you obtain username and password from Broadlink after signing up, and then simply enter the
username and password into our Broadlink User Login Portal.
Please check (√) on I agree to the Terms and Conditions and click login to start using the
internet. Do not close the Broadlink User Login portal where you logged in; and open your desired webpage
in another tab.
Once you finish surfing the internet, do not forget to logout by clicking on the Logout button in the
Broadlink User Login Portal.
6. What are the documents required for first use?
For first use of Broadlink services and products
you are required to submit the following documents:
Proof of ID ( Driving License or Citizenship card)
1 pp size photo (recent taken)
7. What are prepaid Internet vouchers?
Pre-paid Internet vouchers are generated by Broadlink to
save time for the customers. Standing in queue, driving all the way to the office to pay your bills is a thing of
the past. Thus, when it comes to paying your internet bills with Broadlink, Broadlink will soon be launching
other forms of internet bill payment for the convenience of our customers. Please visit our site link for all the prepaid
internet vouchers denominations we have for you. Internet vouchers have instructions at the reverse side for
users to follow after purchase.
8. What is a service plan? Can I change my service plan?
Please visit our site link for the different
service plans we have on offer. Yes, you can change your service plan according to the speed you
require. For each change of service plan, Rs. 10 is deducted from the total balance of the user. In
order to change to a higher service plan a balance of minimum 15 days of the higher service plan is required.
For e.g. To change from 256 kbps to 512 kbps a balance of Rs. 1350 is required in the internet account of
the user.
9. Where do I buy prepaid cards?
Please visit http://broadlink.com.np/outlet.php for the outlets near you. You can also buy our
prepaid cards from any of the nearest Laxmi Bank branches. Alternately, you can also visit our Branch Offices & Head Office
located at Sanepa, Indreni Heights for the purchase.
10. Where do I call for support?
Please call 01-5553020 for general
inquiry and 1660-012-1000 for activation and support. You can also email us at
callcenter@broadlink.com.np for further information regarding voucher activation and
technical support.
11. How to activate the service for the first time? (Unlimited
users)
Please go to the Broadlink User login portal
Select service type as Check Account Details from the drop down
Enter your Username and Password
Agree (√) to the Terms and Conditions and click login, You will see your Account
Subscription Details
Click on the radio button next to
your Account Name and then click on Activate Service, which is situated below the balance
Then select the no. of days you want to activate according to your balance and your service is
activated
12. How to check the transaction/data balance?
1. For Unlimited
service:
Please go to the Broadlink User Login Portal
Select service type as Check Account Details from the drop down
Enter your Username and Password
Agree (√) to the Terms and Conditions and click login, You will see your Account
Subscription Details
On the left hand side panel, Please click on “My Transaction”
After clicking on it, you will be able to see your transactions carried out and remaining balance up till
date.
* Please note that the remaining balance is shown with negative sign(-) infront of the remaining
balance,
** Please note that if the negative sign(-) does not appear then there might be some problem in the
user account, kindly notify us for the same on our toll free no. @ 16600121000
2. For Limited
service:
Please go to the Broadlink User Login Portal
Select Check Account Details from the drop down
Enter your Username and Password
Agree (√) to the Terms and Conditions and click login, You will see your Account
Subscription Details
On Subscription list, you can see the column that says “Balances” on which you will
be able to see your remaining data balance in GB or MB
If you want to know the uses as per login session then you can do so by clicking on “Session
History” from the left hand side panel.
13. How do I recharge my internet account?
Please go to the Broadlink User login portal
Select service type as Check Account Details from the drop down
Enter your Username and Password.
Please check the type of service you have: Limited or Unlimited
Unlimited service: (24 hrs. Unlimited) (Rs. 565,1130,2260,4520,9040,18080 Internet
Vouchers)
Please go to the Broadlink User Login Portal
Select Check Account Details from the drop down
Enter your Username and Password
Agree (√) to the Terms and Conditions and click login, You will see your Account
Subscription Details
On your left side panel under My Account, Select My Transactions and then Activate Voucher.
Please enter the PIN shown in the internet voucher and click Save.
Limited Service: 3GB Data Limit (Rs. 499 Internet Voucher)
Please go to the Broadlink User Login Portal
Select Check Account Details from the drop down
Enter your Username and Password
Agree (√) to the Terms and Conditions and click login, You will see your Account
Subscription Details
Click on the radio button next
to your Account Name and then click on Recharge Subscription.
Enter your PIN shown in the internet voucher and click Save.
14. Where do I see my remaining balance?
Please go to the Broadlink User login portal and
follow the steps below.
Select service type as Check Account Details from the drop down
Enter your Username and Password
Agree (√) to the Terms and Conditions and click login, You will see you see your Account
Subscription Details
On the left hand side panel, Please click on “My Transaction” and you will be able to
see your remaining account balance.
15. How do I change my password for Internet login?
Please go the Broadlink User Login portal and
follow the steps below.
Select Check Account Details from the drop down
Enter your Username and Password
Agree (√) to the Terms and Conditions and click login, You will see you see your Account
Details
Click on Home
Click on the radio button next
to your Account Name
Click on “Authentication List”
Check (√) the Square button next to your Account Name
Change Net Password will appear under the Net ID’s
Click on it to change your Net Password
16. How to change the account password?
Please go the Broadlink User Login Portal and
follow the steps below.
Select Check Account Details from the drop down
Enter your Username and Password
Agree (√) to the Terms and Conditions and click login, You will see Account
Subscription Details
On the left hand side panel under My Account, Click on Account Details
Check (√) the square button next to your Account name
Change Account password will appear under Account Details
Broadlink Wi-Fi FAQ
